Terms and Conditions

2. Definitions

3. General Platform Terms

3.1 Our Role as Intermediary

• ComparePCO is a neutral intermediary and does not own, operate, or control any vehicles listed on the Platform.
• We do not act as an agent, insurer, or employer for Drivers or Partners.
• All rental contracts are strictly between the Driver and the Partner. ComparePCO is not a party to any rental agreement.
• We do not guarantee the availability, condition, legality, or suitability of any vehicle or user.
• We do not provide insurance coverage for rentals unless explicitly stated in writing.

3.2 Acceptance of Terms

• By using the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
• If you are using the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3.3 Changes to Terms

• We may update these Terms at any time. Changes will be posted on this page with the updated date.
• Your continued use of the Platform after changes are posted constitutes your acceptance of the new Terms.

4. Driver & Partner Eligibility

4.1 Driver Eligibility

• Drivers must be at least 21 years old and legally eligible to work in the UK.
• Drivers must hold a valid UK driving licence for a minimum of 3 years.
• Drivers must possess a valid PCO licence issued by Transport for London (TfL) or equivalent authority.
• Drivers must provide accurate proof of identity, address, and all required documentation.
• Drivers must pass all verification and background checks required by ComparePCO or Partners.

4.2 Partner Eligibility

• Partners must be registered businesses or individual vehicle owners in the UK.
• Partners must hold all necessary business, insurance, and vehicle licences.
• Partners must ensure all vehicles are roadworthy, insured, and compliant with all regulations.
• Partners must provide accurate and up-to-date information about their vehicles and business.

5. Account Registration & Security

• Users must register for an account to access most services on the Platform.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Users must provide accurate, complete, and up-to-date information at all times.
• Users must notify ComparePCO immediately of any unauthorised account access or security breach.
• Users are responsible for all activities that occur under their account.

6. Booking, Payment & Cancellations

6.1 Booking Process

• Drivers may browse, compare, and request bookings for available vehicles.
• All booking requests are subject to Partner approval and document verification.
• Partners may accept or reject booking requests at their sole discretion.
• Bookings are confirmed only after payment is received and all documents are verified.

6.2 Payments

• All prices are displayed in GBP and include applicable taxes unless otherwise stated.
• Payment is required in advance of vehicle collection via approved payment methods.
• ComparePCO may charge service fees for facilitating bookings; these are non-refundable except in cases of platform error.
• Additional charges may apply for damages, late returns, or policy violations.

6.3 Cancellations & Refunds

• Cancellation policies are set by Partners and displayed during booking.
• Refunds are processed within 5-10 business days, subject to Partner approval and platform policy.
• No refunds are given for violations of these Terms or illegal activities.
• Early termination refunds are calculated on a pro-rata basis, if applicable.