Terms and Conditions

3.1 Our Role as Intermediary

• ComparePCO is a neutral intermediary and does not own, operate, or control any vehicles listed on the Platform.
• We do not act as an agent, insurer, or employer for Drivers or Partners.
• All rental contracts are strictly between the Driver and the Partner. ComparePCO is not a party to any rental agreement.
• We do not guarantee the availability, condition, legality, or suitability of any vehicle or user.
• We do not provide insurance coverage for rentals unless explicitly stated in writing.

3.2 Acceptance of Terms

• By using the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
• If you are using the Platform on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

3.3 Changes to Terms

• We may update these Terms at any time. Changes will be posted on this page with the updated date.
• Your continued use of the Platform after changes are posted constitutes your acceptance of the new Terms.

4.1 Driver Eligibility

• Drivers must be at least 21 years old and legally eligible to work in the UK.
• Drivers must hold a valid UK driving licence for a minimum of 3 years.
• Drivers must possess a valid PCO licence issued by Transport for London (TfL) or equivalent authority.
• Drivers must provide accurate proof of identity, address, and all required documentation.
• Drivers must pass all verification and background checks required by ComparePCO or Partners.

4.2 Partner Eligibility

• Partners must be registered businesses or individual vehicle owners in the UK.
• Partners must hold all necessary business, insurance, and vehicle licences.
• Partners must ensure all vehicles are roadworthy, insured, and compliant with all regulations.
• Partners must provide accurate and up-to-date information about their vehicles and business.

• Users must register for an account to access most services on the Platform.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Users must provide accurate, complete, and up-to-date information at all times.
• Users must notify ComparePCO immediately of any unauthorised account access or security breach.
• Users are responsible for all activities that occur under their account.

6.1 Booking Process

• Drivers may browse, compare, and request bookings for available vehicles.
• All booking requests are subject to Partner approval and document verification.
• Partners may accept or reject booking requests at their sole discretion.
• Bookings are confirmed only after payment is received and all documents are verified.

6.2 Payments

• All prices are displayed in GBP and include applicable taxes unless otherwise stated.
• Payment is required in advance of vehicle collection via approved payment methods.
• ComparePCO may charge service fees for facilitating bookings; these are non-refundable except in cases of platform error.
• Additional charges may apply for damages, late returns, or policy violations.

6.3 Cancellations & Refunds

• Cancellation policies are set by Partners and displayed during booking.
• Refunds are processed within 5-10 business days, subject to Partner approval and platform policy.
• No refunds are given for violations of these Terms or illegal activities.
• Early termination refunds are calculated on a pro-rata basis, if applicable.

7.1 Driver Responsibilities

• Maintain valid driving and PCO licences throughout the rental period.
• Use vehicles only for lawful private hire activities.
• Report any accidents, damage, or issues immediately to the Partner and ComparePCO.
• Return vehicles in the same condition as received, subject to fair wear and tear.
• Comply with all traffic laws, regulations, and Partner policies.
• Not sublet, transfer, or share rental agreements with third parties.

7.2 Partner Responsibilities

• Ensure vehicles are roadworthy, insured, and properly maintained at all times.
• Provide accurate vehicle descriptions, availability, and pricing.
• Maintain appropriate insurance coverage for all vehicles and rentals.
• Respond promptly to booking requests, issues, and complaints.
• Comply with all applicable vehicle licensing and business requirements.

• Use the Platform for any illegal, fraudulent, or unauthorised purpose.
• Provide false, misleading, or incomplete information.
• Attempt to circumvent or disable security features of the Platform.
• Use vehicles for activities other than licensed private hire.
• Engage in abusive, harassing, or threatening behaviour towards other users or staff.
• Violate any applicable laws, regulations, or third-party rights.
• Use automated systems to access, scrape, or disrupt the Platform.

9.1 Insurance Requirements

• Partners must maintain comprehensive insurance for all vehicles listed on the Platform.
• Drivers must hold valid private hire insurance as required by law.
• Insurance details must be provided and verified before any vehicle handover.
• Any insurance claims must be reported to all relevant parties, including ComparePCO.

9.2 Platform Liability Disclaimer

• ComparePCO is not responsible for the condition, safety, legality, or roadworthiness of any vehicle.
• We do not guarantee the actions, conduct, or suitability of any Driver or Partner.
• All rental agreements, insurance claims, and disputes are strictly between Drivers and Partners.

9.3 Fines, Penalties & Legal Compliance

• Driver Responsibility: Drivers are solely responsible for all fines, penalties, speeding tickets, congestion charges, parking violations, tolls, and any other legal infractions incurred during the rental period.
• Partner Notification: Partners must promptly notify Drivers and ComparePCO of any fines or penalties received in connection with a booking and provide relevant evidence or documentation.
• Payment Facilitation: ComparePCO may, at its discretion, facilitate the transfer of liability or payment processing for such fines, but is not responsible for paying or settling them.
• Information Sharing: By using the Platform, Users authorise ComparePCO to share relevant personal data with Partners, insurers, authorities, and enforcement agencies as necessary to process or resolve fines, penalties, or legal claims.
• Outstanding Fines: Failure to pay fines or penalties may result in suspension of the User's account, additional administrative fees, or legal action.

• To the maximum extent permitted by law, ComparePCO and its directors, officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages.
• We are not liable for loss of profits, revenue, business opportunities, or data.
• We are not liable for vehicle breakdowns, accidents, theft, or mechanical failures.
• We are not liable for actions or omissions of Drivers, Partners, or third parties.
• Our total liability to any user for any claim arising out of or relating to the Platform is limited to the total fees paid by that user in the 12 months preceding the claim.

• Users agree to indemnify, defend, and hold harmless ComparePCO and its affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
• User's use or misuse of the Platform
• Violation of these Terms or any law
• Infringement of any third-party rights
• Any dispute or claim between Driver and Partner

12.1 Internal Resolution

We encourage users to first attempt to resolve disputes through our customer support team. ComparePCO may offer mediation but is not obligated to resolve disputes between Drivers and Partners.

12.2 Legal Proceedings

Any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms are governed by English law.

12.3 Alternative Dispute Resolution

For consumer disputes, you may access the Online Dispute Resolution platform provided by the European Commission at ec.europa.eu/consumers/odr/

• All content, features, and functionality of the Platform are owned by ComparePCO and protected by copyright, trademark, and other intellectual property laws.
• You may not copy, modify, distribute, or create derivative works from our content without written permission.
• User-generated content remains your property, but you grant ComparePCO a worldwide, royalty-free license to use, display, and distribute such content for platform purposes.
• You must not infringe on third-party intellectual property rights.
• We respect intellectual property rights and respond to valid infringement claims.

14.1 Termination by User

You may terminate your account at any time by contacting our support team. Active bookings must be completed or cancelled according to applicable policies.

14.2 Termination by ComparePCO

• We may suspend or terminate your account if you violate these Terms, engage in fraudulent or illegal activities, or pose a risk to other users or the Platform.
• We may retain certain data as required by law or for legitimate business purposes.

14.3 Effect of Termination

• Your access to the Platform will be revoked.
• Outstanding obligations remain in effect.
• Active bookings will be handled according to our policies.

15.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms specific to certain services, constitute the entire agreement between you and ComparePCO.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labour disputes, or government action.

• Retention Period: We retain driver and partner documents (including licences, proof of address, insurance certificates, identification documents, and any verification data) only while your account remains active.
• Account Deletion: Upon confirmed deletion of your account and cessation of Platform use, we will securely delete your documents and personal data within 60 days, except where retention is required by law or for legitimate business purposes.
• Legal & Legitimate Interests: We may retain certain information beyond account deletion to comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, or manage outstanding fines, penalties, or legal claims.
• Security Measures: All retained documents are stored using appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.
• Your Rights: You may request access to, or deletion of, your personal data at any time, subject to legal and regulatory requirements. See our Privacy Policy for full details.